We carried out an inspection of Dr Aamer Khan (The City Medical Practice) on 19 September 2019. This was due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:
- Are services effective and well led?
Because of the assurance received from our review of information we carried forward the good ratings for the following key questions:
- Are services safe, caring and responsive?
We based our judgement of the quality of care at this service on a combination of:
• what we found when we inspected
• information from our ongoing monitoring of data about services
• information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- Patients received effective care and treatment that met their needs and was delivered in line with current legislation and evidence-based guidance.
- There were clear responsibilities, roles and systems of accountability to support good governance.
- Feedback from patients was positive about the friendliness and helpfulness of all staff at the practice.
- Clinical staff gave patients time to be involved in their care and treatment decisions.
- The practice organised and delivered services to meet patients’ needs. Many staff were fluent in a wide range of locally spoken community languages. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centred care, with a focus on education and learning.
Whilst we found no breaches of regulations, the provider should:
- Continue with efforts to review and improve the uptake of childhood immunisations.
- Continue with efforts to encourage eligible patients to participate in breast and bowel screening programmes.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care