SpaMedica Newcastle-Under-Lyme

We carried out an inspection of SpaMedica Newcastle Under Lyme using our comprehensive methodology on the 8 March 2023. The service had not previously been inspected.

We rated it as outstanding overall because it was good in safe, effective and well-led and outstanding in caring, responsive.

• Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Infection prevention and control was managed well, and the environment was maintained and cleaned to a high standard. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided very good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They went the extra mile to provide emotional support to patients, families, and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.