Inuvi Diagnostics Limited

We did not rate this service. This is because the Care Quality Commission does not apply a rating to independent laboratory services.

We looked at four key questions: is the service safe, effective, responsive and well led. We did not inspect caring as the service does not have direct contact and interaction with patients.

We found:

• The service had enough staff to provide the right level of service. Staff had training in key skills and managed safety well. The service controlled infection risk well. Staff assessed risks, acted on them and kept good records. The service managed safety incidents well and learned lessons from them.
• Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of their clients and end service users, and had access to good information.
• The service planned and provided a service that met the needs of the people using the service and those who referred people there. People could access the service when they needed it and received laboratory results quickly. People could provide feedback to the service to be used for quality improvement.
• Leaders had the skills and abilities to perform their roles and a good understanding of the services they ran. Staff felt respected, valued and supported. Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities.