Archived: Hillcrest Dorset

During our inspection we met four people who used the service, and spoke with two of them, with two relatives and with a community learning disability professional. Not everyone was able to tell us about their experiences so we observed how staff worked with them, examined records and spoke with the manager and six staff involved in providing care.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements. We saw that staff respected people's choices.

People experienced care, treatment and support that met their needs and protected their rights. Everyone we spoke with told us they felt people were safe with their support workers.

People were protected from the risk of infection because appropriate guidance had been followed.

There were enough qualified, skilled and experienced staff to meet people's needs. People and staff confirmed there had recently been less reliance on agency staff. We noted that support workers had been recruited recently.

The provider assessed and monitored the quality of the service, and assessed and managed risks to people's health, safety and welfare.