Rockliffe Court limited

Updated 26 October 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 06 October 2021 and was unannounced.

Updated 26 October 2021

About the service

Rockliffe Court limited is a residential care home providing care for up to 35 people some of whom may be living with dementia or have a sensory impairment. At the time of inspection there were 29 people living at the service.

People’s experience of using this service and what we found

Medicines were managed safely although improvements were needed to improve the standards of medicine processes and record keeping. We have made a recommendation about this.

Since the last inspection, the provider had improved safety and risk management within the service. Improvements had been made to ensure good standards of cleanliness of the environment were maintained. Old furniture had been removed and bedrooms redecorated. Fire safety issues had been addressed and regular fire drills carried out.

The quality of record keeping in relation to people’s care and safety had improved. Care records contained up to date information about people’s needs and risks.

The improvements made since the last inspection has supported people to feel safe. Staff demonstrated knowledge and understanding of safeguarding systems and the provider liaised with the local safeguarding teams to keep people safe.

Staff were recruited safely and received the training and support they needed to undertake their role.

People, relatives and staff spoke positively about the management team and felt able to raise concerns and felt confident these would be addressed. People and their relatives said they felt the service had improved since the last inspection. Meetings were held with people and feedback sought from their relatives to exchange information and gather feedback.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; policies and systems in the service supported this practice.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection and update.

The last rating for this service was inadequate (published 9 October 2020) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 9 October 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from Inadequate to requires improvement. This is based on the findings at this inspection.

The provider has taken action to effectively mitigate the risks identified in the previous inspection

You can read the last comprehensive inspection, by selecting the ‘all reports’ link for Rockliffe Court limited on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.