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Yourlife (Chelmsford)

Overall: Good read more about inspection ratings

Miami House, Princes Road, Chelmsford, CM2 9AJ (01245) 262882

Provided and run by:
Yourlife Management Services Limited

Latest inspection summary

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Background to this inspection

Updated 21 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

This service provides care [and support] to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care.

Notice of inspection

We gave a short period notice of the inspection because some of the people using it could not consent to a home visit from an inspector. This meant that we had to arrange for a ‘best interests’ decision about this. The inspection activity started on 06 September 2021. We visited the office location on 07 September 2021.

What we did before the inspection

We reviewed the information we held on the service. This included the Provider Information Return (PIR). Providers are required to send us key information about the service, what they do well, and improvements they plan to make. The information helps support our inspections. We also reviewed notifications received from the provider about incidents or accidents which they are required to send us by law. We sought feedback from professionals who work with the service. We used all this information to plan our inspection.

We considered any information held about the service at Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with one person and two relatives over the phone about their experience of the care provided. We spoke with three members of staff including the, registered manager and care workers.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 21 October 2021

About the service

Yourlife is registered to provide personal care to people living in specialist 'extra care' housing.

Extra care housing is purpose-built or adapted single households in a shared site or building. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for

extra care housing; this inspection only looked at people's personal care service. At the time of the inspection four people were being supported with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe with the staff who supported them. There were enough staff to cover care calls, and people received their medicine at the right time and in the right way. Staff had enough PPE to enable them to carry out their role. Staff understood how to keep people safe and had been trained in safeguarding.

The registered manager carried out a detailed assessment of need. People were supported to eat and drink in line with their assessed needs. People were supported to access health appointments if this was required.

People described the staff as caring. Staff understood how to support people in a way that maintains their independence and control. People's cultural preferences were explored, and people could choose the gender of the carer supporting them.

People had been involved in drawing up their care plans, and people's preferences relating to end of life care were explored if the person wanted to consider this aspect. Adjustments were made to ensure that information was made accessible to everyone.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported/ this practice.

People knew how to complain and were confident that if they did complain their complaint would be resolved to their satisfaction.

The registered manager was experienced, and both staff and people spoke highly of them. The registered manager understood their role in maintaining safety and quality, and kept up to date with the latest guidance and best practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24/04/2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.