We carried out a review of the data available to us about Lakeview Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lakeview Court, you can give feedback on this service.
Lakeview Court provides personal care and support as assessed by the local authority, to people who live in a specialist 'extra care' purpose-built housing scheme. People live in their own home or flat within the shared building of 58 flats. People at the scheme can choose their own personal care agency and not everyone who lived there received personal care from the service. Some people also purchase additional care and support from other agencies. At the time of the inspection there were 42 people using the service. CQC does not regulate premises used for extra care housing; this inspection therefore looked at the personal care and support service.
People’s experience of using this service and what we found
People told us they felt safe. There were safeguarding vulnerable adult’s procedures in place and the registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care needs. Where required people received safe support from staff to take their medicines. The provider and staff were following government guidance in relation to infection prevention and control. Staff had received training on COVID 19 and the use of personal protective equipment (PPE). The service had business continuity and COVID 19 contingency plans in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.
Assessments of people’s care and support needs were carried out before they started using the service. Staff received training, support and supervision relevant to people’s needs. Where required people received support to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People and their relatives told us they were well treated and were consulted about their care and support needs. People and their relatives were confident any complaints they had would be fully addressed by the provider. People had access to end of life care and support if it was required.
There were effective systems in place to regularly assess and monitor the quality of service that people received. Staff said they received good support from the registered manager and scheme manager. The provider took people and their relatives views into account through satisfaction surveys and feedback was used to improve the service. The registered manager, scheme manager and staff worked with health care providers to plan and deliver an effective service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/06/2019 and this is the first inspection.
Why we inspected
This was a planned inspection for a newly registered service.
Follow-up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner