- Care home
The Elms
Report from 15 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 5 March 2024 to 6 March 2024. This assessment was carried out in response to information we had received about the service and follow up on previous breach of regulations. At this assessment we found improvements had been made to the management and monitoring of people’s risks and medicines. Peoples care plans reflected their needs and provided staff with the information they needed to manage the identified risks. Medicines were managed safely, and people received their medicines as prescribed. We observed good interactions between people and staff. Staff clearly knew people well and understood their needs. Staff had been safely recruited and had been trained and supported to carry out their role. The home’s environment had been improved and there was a good standard of cleanliness. Staff wore appropriate personal protective equipment as needed. Systems were in place to monitor the service and drive improvement. The providers had improved their quality monitoring systems and addressed any shortfalls. The provider valued feedback from people, staff and other stakeholders and acted on their suggestions. The home was well-led. The registered manager was committed to improving people's quality of life and implemented recommendations made by external professionals. Staff worked well together as a team and with external social and health care professionals. Effective communications systems were in place to share information about people and any changes within the home. The registered manager agreed to reinforce with relatives the only restriction in visiting times was around protected mealtimes.
People's experience of this service
People and their relatives spoke positively about their experience of the care provided. People felt safe at The Elms and told us staff were kind and respectful. They told us they were confident in raising any concerns with the managers and staff. People were satisfied with the care provided to them and the management of their risks and medicines. Staff were caring and responded to people’s request for assistance in a timely manner. Staff engaged positively with people and knew their needs well. People and their relatives raised no concerns about the cleanliness or upkeep of the home.