This service is rated as inadequate.
The key questions are rated as:
Are services safe? – Inadequate
Are services effective? – Requires improvement
Are services caring? – Not rated
Are services responsive? – Not rated
Are services well-led? – Requires improvement
We carried out this announced comprehensive inspection at Transcend Consulting rooms on 28 August 2019.
At this inspection we found that the practice had breached regulations relating to the safe, effective and well led.
We found that:
- The service provided care in a way that did not keep patients safe and protect them from avoidable harm.
- Patients received effective care and treatment that met their needs in some areas, but in other areas the service was unable to demonstrate that effective care was provided.
- The service did not have governance systems in place to ensure that it was led and managed such that it promoted the delivery of high-quality, person-centre care.
We identified a regulation that was not being met and the provider must:
- Ensure care and treatment is provided in a safe way to patients.
- Ensure systems and processes are established and operated effectively to ensure compliance with the requirements of good governance.
There were areas where the provider could make improvements and should:
- Develop a plan for quality improvement at the service.
- Document clearly all interactions with a patient’s GP.
- Provide the cleaner with a cleaning schedule to be signed following cleaning.
I am placing this service in special measures. Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve.
The service will be kept under review and if needed could be escalated to urgent enforcement action. Where necessary, another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to remove this location or cancel the provider’s registration.
Special measures will give people who use the service the reassurance that the care they get should improve.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care