We carried out a review of the data available to us about The Thicketford Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Thicketford Centre, you can give feedback on this service.
The Thicketford Centre is a supported living service providing personal care in ten properties for adults with learning disabilities and/or a mental health condition in group supported living properties in West Salford. At the time of the inspection there were 32 people using the service. The houses had facilities for a staff member sleep-in at the houses.
People’s experience of using this service and what we found
Robust systems were in place to safeguard people from harm. Staff had completed safeguarding training and demonstrated a good understanding of the issues. Risk assessments, both individual and environmental were appropriate and up to date. Required health and safety checks and documentation were in place. Medicines were managed safely and infection control procedures were in place to help prevent and control the spread of infection.
Staff were recruited safely and told us there was sufficient cover for annual leave and sickness. There was a thorough staff induction and on-going regular training for all staff.
Pre-admission assessments were thorough and care files included all relevant information, which was reviewed regularly. People’s nutritional and hydration needs were clearly documented and followed. Appropriate referrals were made to other agencies and professionals when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
The model of care provided small households, housing compatible people with similar levels of support needs. This meant people were able to exercise the maximum amount of choice and independence. Care was person-centred and promoted dignity, privacy and human rights. The values of the provider and the management team meant the service provided an inclusive and empowering culture.
People who were able to speak with us said they were happy with the service and liked the staff. We observed staff treating people with respect and paying attention to people’s dignity. People were supported and encouraged to be as independent as possible.
People’s choices were respected and they were supported to be as involved as possible in all aspects of their daily lives and support provision. Communication needs were assessed and individual methods followed with each person. Interests and hobbies were facilitated and relationships with family and friends supported. The service supported people to engage with the wider community when appropriate.
Complaints and concerns were responded to in a timely way. Audits and checks helped ensure continuing high standards of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 June 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.