We carried out a review of the data available to us about Lester Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lester Court, you can give feedback on this service.
Lester Court is a supported living service that provides personal care for up to seven people with a learning disability and/or autistic people. At the time of the inspection seven people were living at the service.
People lived in their own flats, which included a kitchen, a living and dining area and their own bathroom. There was a communal kitchen and dining room on the ground floor, with access to a secure garden.
People’s experience of using this service and what we found
People and their relatives were positive about the open environment of the service and the caring attitude of the staff and management team. One relative said, “They are all very friendly. [Family member] is happy there and now has a place they can call their own.”
People were encouraged to be part of their local community and staff supported them to local parks and amenities, including local day centres and areas of interest. People were also supported to be as independent as possible, which included support with cooking and understanding money management.
People were supported to manage their health conditions and staff worked closely with a range of health and social care professionals to provide advice and guidance. People were supported by staff who had a good understanding of their routines and behaviours and knew how to support them if they became distressed, anxious or upset.
People and their relatives were given opportunities to feedback about the service and the provider had put measures in place to address any issues and make improvements to people’s care.
People were supported by a staff team who felt supported, appreciated and valued in their role, especially during challenging periods during the COVID-19 pandemic. Staff praised the registered manager and were confident they would take the appropriate action that was right for people and the staff team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The service was person centred and developed specifically for people from the local area who wished to return there to be closer to their families. There was a supportive transition process and people were supported to access their local community. The provider involved people in choosing preferences for their flats and got to meet new people who were planning to move into the service. The model of care was consistent with best practice which focused on people’s human rights with positive behaviour support plans in place to help staff understand how to provide safe and person centred care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 August 2019 and this is the first inspection. It was scheduled to be inspected in August 2020 but was impacted by COVID-19.
Why we inspected
We carried out this inspection following a routine review of information we held about this service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.
Follow up
We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.