We carried out a review of the data available to us about Hallmark Banstead Manor Luxury Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hallmark Banstead Manor Luxury Care Home, you can give feedback on this service.
Banstead Manor Care Home is a residential care home providing personal and nursing care for up to 77 people. The service is set across three floors. One floor is adapted for people living with dementia. There were 44 people living at Banstead Manor Care Home on the day of the inspection, some of whom were living with dementia.
People’s experience of using this service and what we found
People told us staff were kind and caring and they felt safe at the service. There were sufficient staff to support people effectively. Staff were aware of risks related to people’s care and how to support people appropriately. People received their medicines on time and were supported to take them independently where they wished to.
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Care plans were person-centred and included information on risks associated with people’s care and the steps staff should take to ensure appropriate care was provided. Safety checks of the premises and equipment had been completed regularly. There were plans in place to protect people in the event of a fire and other emergencies.
People told us they had access to healthcare professionals and care records we reviewed confirmed this. Staff had received regular training and supervisions to perform in their role and were supported in their progression.
People were provided with a range of group and one-to-one activities. Staff had considered the risk of social isolation and records we reviewed confirmed regular checks had been completed where this was appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor the quality of care provided. People and relatives told us they knew how to complain and were confident complaints would be listened to and addressed appropriately. People , relatives and staff told us they felt there was a positive culture at the service that actively engaged with them; and that the service was managed effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 24 May 2019 and this is the first comprehensive inspection of the service. The service was inspected previously in the key areas of safe and well-led but no overall rating was provided (published 20 January 2021).
Why we inspected
This inspection was prompted by our data insight that assesses potential risks at services, concerns in relation to aspects of care provision and as an overall rating has not been provided since the service first registered with the Care Quality Commission. As a result, we undertook a comprehensive inspection of all five key areas.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Banstead Manor Care Home provides nursing and residential care for up to 77 older people. On the day of the inspection 36 people were living at the service. Banstead Manor Care Home accommodates people across three floors in a newly built setting. One floor specialises in providing care to people living with dementia.
People’s experience of using this service and what we found
People told us they felt safe and that staff were kind and caring towards them. People told us they were supported with their healthcare needs and we confirmed this from records we reviewed. People received their medicines on time and were supported to administer their medicines independently if they wished to.
There were sufficient staff at the service to support people with their needs. Staff were aware of risks associated with people’s care and ensured people were provided with the most appropriate care. Care plans including the management of risks were recorded in a comprehensive and person-centred manner. Safety checks of the premises and equipment were undertaken and plans were in place to protect people in the event of a fire.
We were assured the service were following safe infection prevention and control procedures to keep people safe.
Staff were supervised in their role and told us they felt supported. Staff were clear on the governance structure of the service and knew their roles and responsibilities.
There were systems in place to monitor the quality of care provided. People and relatives told us they knew how to complain and were confident that complaints would be listened to and addressed.
Staff told us they felt they could approach the leadership team if they had any ideas on areas of improvement in the running of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The inspection was prompted in part due to concerns we received in relation to infection prevention and control practices and the management of the service. We undertook this focused inspection in line with our current methodology in the COVID-19 pandemic. We reviewed the information we held about the service. This report only covers our findings in relation to the key questions Safe and Well-led. Because we did not inspect all five key questions as part of this service's first inspection, we have not given an overall rating for the location.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We found no evidence during this inspection that people were at risk of harm in relation to infection prevention and control practices. Please see the Safe section of this full report.
The overall rating for the service is Inspected but not rated. The service has been rated as Good in the key areas of Safe and Well-led. This is based on the findings at this inspection .
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.