We carried out a review of the data available to us about Eastcote Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eastcote Care, you can give feedback on this service.
We expect¿health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right¿support, right care, right culture’ is the guidance CQC¿follows to make assessments and judgements about services supporting¿people with a learning disability and autistic people and providers must have regard to it.
About the service
Eastcote Care is registered to provide personal care to people with mental health needs and also people who may have learning disability or autistic spectrum disorder. At the time of this inspection, the service was providing personal care for three people living in a supported living scheme.
People’s experience of using this service and what we found
The service demonstrated how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
People had maximum choice and control of their lives. There was evidence of positive support, including choice, participation, and inclusion. People’s support plans set out person centred goals that had been discussed and agreed with them. They were supported to safely access local facilities and amenities. The service people received was provided in a house, which was similar to the other houses in the area. People’s rooms were clean and personalised with their belongings and family photographs.
Right care:
Care was person-centred and promoted people’s dignity, privacy and human rights. People’s privacy was respected. The care plans described how people should be supported so their privacy and dignity were upheld. Care plans instructed staff to ensure personal needs and preferences of all people were respected regardless of their background. Staff spoke knowledgeably about how they ensured people received care that met their diverse needs, including spiritual and cultural differences.
Right culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. There was an open and inclusive approach to the running of the service. People’s relatives told us care reviews counted for something. They told us people had choice and control over their care and were encouraged to raise any issues of concern, which they felt were valued and acted upon. Care workers understood how to protect people from poor care and abuse. They had received up-to-date safeguarding training appropriate to their role. They knew how to identify and report concerns.
There were effective systems and processes in place to minimise risks to people. The assessments provided information about how to support people to ensure risks were reduced.
There were enough care workers deployed to keep people safe. Pre-employment checks had been carried out.
There were systems in place to ensure proper and safe use of medicines. We observed from records people received their medicines on time.
People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.
There was a process in place to report, monitor and learn from accidents and incidents. Accidents were documented timely in line with the service’s policy and guidance.
There was an effective training system in place. Care workers demonstrated good knowledge and skills necessary for their role.
People’s health needs were met. The service worked with a range of professionals including GP, palliative care team and speech and language specialists.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a complaints procedure in place, which people’s relatives were aware of. Quality assurance processes such as audits, spot checks, accidents and incidents, were used to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07/06/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our timelines for inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.