KindCare At Home (Redhill)

Updated 11 November 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our inspection the service was providing support to people who required assistance due to age, injury, physical disability, sensory impairment or disease.

Notice of inspection

The provider was given 24 hours’ notice of the inspection so they could send us contact details of the people we wanted to speak with. Inspection activity started on 29 September 2021 and ended when we visited the office location on 12 October 2021.

What we did before inspection

We reviewed information we had received about the service since the service was registered in June 2019. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We had telephone calls with two people who used the service and three relatives about their experience of the care provided. We also spoke with six members of staff including the registered manager, deputy manager and four care workers.

We reviewed a range of records. This included three people’s care records and the staff files for three members of staff. We looked at how staff had been recruited, trained and supervised.

After the inspection

We continued to review a variety of records relating to the management of the service, including policies, procedures and information relating to the quality assurance and governance of the service.

Updated 11 November 2021

About the service

Kindcare At Home (Kindcare) is a domiciliary care agency that provides support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were five people receiving the regulated activity of personal care at the time of our inspection. Support ranged from daily visits to 24-hour live-in care.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback was consistently positive about the service people received. People felt safe, valued and cared for. Relatives praised the support that their loved ones received and expressed how the agency had improved the lives of their family members.

There were good systems in place to keep people safe. Risks had been appropriately assessed and action taken to safeguard people from the risk of abuse or avoidable harm.

Enough staff were employed to meet the needs of the people who received personal support. People were supported by a regular and reliable team of staff who knew them well. Staff were kind and compassionate in their approach and had developed a good rapport with both people and their families. Staff promoted people’s privacy and dignity and encouraged people to retain their independence.

Appropriate steps were taken to ensure staff were suitably vetted prior to appointment. Recruitment was values based, focusing on the attitudes, experience and willingness to learn of prospective staff. Training was ongoing to ensure staff had the skills and experience to support people effectively.

Each person was assessed prior to the commencement of care, from which a personalised plan of care was devised. Support was provided flexibly and regularly reviewed to ensure it remained responsive to people’s changing needs.

There were good systems in place to keep people healthy, hydrated and ensure medicines were administered as prescribed.

The registered manager was committed to delivering high quality support and had a clear strategy for expanding the business, without compromising on quality. Quality assurance and governance systems ensured ongoing monitoring and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20/06/2019 and this is the first inspection.

Why we inspected

This was a planned inspection to look at the overall safety and quality of the service and to provide a rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.