We carried out a review of the data available to us about Woodrowe House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Woodrowe House, you can give feedback on this service.
Woodrowe House is a residential care home providing accommodation and personal care. It is registered to support up to 27 people with a physical disability, sensory impairment or mental health needs. The
service specialised in providing rehabilitation for people with acquired brain injuries. At the time of our inspection there were 20 people using the service.
The living accommodation was provided over two floors accessed via stairs or a lift. Bedrooms were of a large size with an adjoining en suite shower room. There were several quiet communal areas people could access both within Woodrow House and in the grounds. People had access to a sensory room, spa bath, activity area, gym, games area and hairdressing salon.
The service employed occupational therapists and physiotherapists to support people to regain their skills and to promote independence. Therapy was provided on the third floor of the service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality assurance systems and processes to monitor the quality and safety of the service required improvements.
Staff had the relevant skills and competence to meet people’s needs. However, improvements were needed to the providers mandatory training programme. These were made following the inspection and needed to be embedded in practice and sustained. Where staff needed to undertake specific tasks such as giving injections, they had been trained and competency assessed by the appropriate healthcare professional. Staff received an in-depth introduction to people’s care needs and did not support people with these until they had been assessed as competent to do so.
People were supported by staff that knew how to keep them safe from harm or abuse. People received medicines on time and were supported by staff that had been safely recruited. Staff had a good knowledge of risks associated with providing people’s care and received training relevant to people’s needs. There were enough staff employed to meet people’s care needs.
The registered managers were passionate about providing person-centred care. They knew people well as they were involved in care delivery. The service regularly sought feedback from people about their care experience to ensure any issues were promptly addressed.
The service supported people to express their views, preferences, wishes and choices. Staff supported people to engage in their hobbies and interests, while promoting people’s independence. The service was flexible and responsive to people’s individual needs and preferences. People and relatives knew how to raise a concern or make a complaint and felt confident this would be addressed.
People and relatives told us the care received was kind, caring and compassionate. Staff we spoke with were committed to ensuring people’s health, emotional and social wellbeing needs were fully met. People and staff had built positive relationships together and enjoyed spending time in each other’s company. People’s diversity was respected and embraced. Staff were open to people of all faiths and beliefs and people’s privacy and dignity was respected.
People were supported to eat and drink enough and changes to their health were promptly identified. They were supported to access timely medical intervention.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 04 July 2019 and this is the first inspection.
Why we inspected
This was a planned inspection of an unrated service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We found improvements were needed with the providers quality assurance systems and processes, please see the well-led section of this report. We made a recommendation the provider review their mandatory training programme and quality assurance systems and processes.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.