North Tyneside

North Tyneside is a domiciliary care agency providing personal care to people in their homes. There were 2 people receiving personal care at the time of the inspection.

People's experience of using this service and what we found

Audits and checking systems needed improving to ensure they analysed and reflected on incidents. We have made a recommendation about this.

Staff responded promptly to incidents and accidents and reported them appropriately. The registered manager carried out spot checks to observe staff practice.

Risks to people were assessed but assessments would benefit from more person-centred detail. The registered manager responded immediately when we raised this.

People received consistent person-centred care from staff who knew them well. Feedback from relatives and external agencies was positive.

The service was very small and the registered manager was able to provide hands-on support to staff when needed and retain an appropriate level of oversight. They planned further delegation and staff roles as the organisation grew.

Staff received a blend of online and in person training and had the skills to support people safely. They were knowledgeable about people’s varied needs.

The registered manager involved people who used the service and their relatives through regular care plan reviews and surveys.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was approachable and committed to the ongoing improvement of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (report published 5 August 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service and the time that had passed since our last inspection.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has improved to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for North Tyneside on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Odara Care Limited is a domiciliary care agency offering support and personal care to people in their own homes and flats. At the time of the inspection they were supporting three people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks associated with accidents and incidents were not always monitored effectively. Risks to people were assessed but assessments would benefit from more detail.

We have made a recommendation the provider reviews their systems for recording and monitoring accidents and incidents.

Audits and checking systems needed improving to ensure they were appropriate to monitor the quality of the service being provided. The provider did not carry out spot checks or regular observations of staff practise.

People’s care needs were assessed and they received consistent person centred care from staff who knew them well. We received positive feedback from relatives about the quality of the service provided.

Staff had the skills to support people appropriately. They were knowledgeable about people and the topics we asked them about. They received support, training and supervision. This was reviewed regularly to ensure staff had the knowledge and skills to meet people’s needs. Recruitment was managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff encouraged people to make decisions about their own care, and promoted people’s rights to dignity, independence and privacy.

The registered manager was approachable and committed to the ongoing improvement of the service. Staff and relatives described the service as being well-run and organised. They spoke very positively about the company and the quality of the care and support provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 September 2019 and this is the first inspection.

Why we inspected

This was a planned inspection as the service did not have a rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.