We carried out a review of the data available to us about The Manor House Knaresborough on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Manor House Knaresborough, you can give feedback on this service.
The Manor House Knaresborough is a residential care home providing accommodation for people who require nursing or personal care. The service can support up to 75 people. The service supports adults over the age of 65 and people living with dementia. At the time of our inspection there were 69 people using the service. The Manor House Knaresborough is a purpose-built building split over three floors, with one floor specialising in supporting people living with dementia.
People’s experience of using this service and what we found
Systems were in place to protect people from the risk of harm or abuse. People were safe because robust individual risk assessments were in place as well as safety checks of the environment. Medication was stored and administered safely with a focus on people’s preferences and routines. Infection prevention and control practices were in place and visiting was facilitated in line with guidelines. There were enough staff to meet people’s needs and lessons were learnt if something went wrong.
People were at the centre of their care and decision making demonstrated in both interactions with staff and also within plans of care. Staff felt they had the skills and training to provide high quality, safe care. Staff worked closely with other agencies to ensure people lived a healthy life with positive outcomes. People consented to their care and people who were unable to consent had the correct mental capacity assessments and best interest decisions in place.
People received compassionate, caring and dignified care. Complaints were responded to, and staff had a good understanding of what good end of life care was.
People received high quality activities and events which reduced social isolation and had positive outcomes for people. People living with dementia had social events with a strong focus on improved nutritional outcomes and intergenerational care.
The service was well-led with clear oversight and quality checks completed. The staff team reported they were supported and kept informed by the registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 July 2019. We completed an infection prevention and control inspection in January 2021, but this did not provide a rating. This is the first inspection which will provide a rating.
Why we inspected
We inspected this service as we have not rated the service since it first registered with CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
The service was clean, tidy and well maintained.
People living at the service spoke highly of the service and commented how clean it is.
Systems were in place to ensure safe visiting. This included a visitor’s pod, temperature checks, track and trace details and signage at the main entrance informing visitors of important COVID-19 information.
Staff had undertaken training on how to put on and take off personal protective equipment (PPE).
The service had a cleaning schedule which made sure all the home was cleaned at least once a day. High traffic areas, such as door handles and hand rails, were cleaned several times during the day.