27 January 2022
During a routine inspection
About the service
The Cherries is a residential care home providing personal care to six people at the time of the inspection. The service can support up to six people.
People’s experience of using this service and what we found
Right Support
Staff supported people to take part in activities and to pursue their interests. Though people learnt new skills further improvement was required to develop goals and plans for staff to follow consistently.
People were able to personalise their room. Staff supported people with their medicines in a way that achieved the best possible health outcome.
Staff enabled people to access specialist health and social care support.
Staff did everything they could to avoid using physical intervention. The service recorded when staff had used physical intervention, and staff learned from these incidents and how they might be avoided and reduced.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.
Right culture
Staff placed people’s wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as possible. Staff valued and acted on people’s and their relative’s views.
People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 23 July 2019 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 8 August 2019.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. The service had not been inspected since registration with the Care Quality Commission.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We have found evidence that the provider needs to make improvement. Please see the safe and well led sections of this full report.
You can see what action we have asked the provider to take at the end of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Cherries on our website at www.cqc.org.uk.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.