- Dentist
Eastgate House Dental Surgery
Report from 14 June 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 17 July 2024. We found the practice had not met all regulations. There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. Recruitment procedures did not wholly reflect current legislation and staff training was not up-to-date and reviewed at the required intervals. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. The practice is in Malmesbury and provides NHS and private dental care and treatment for children and private dental care and treatment for adults. At the time of our assessment, the dental team included 3 dentists, 2 hygienists, 1 oral surgeon, 3 dental nurses and 2 receptionists. The practice had 3 treatment room. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 hygienist and a receptionist. The provider was not complying with one regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Two weeks before our assessment, we asked the practice to encourage patients to share their views of the service with us. We received 21 responses of which were all positive. On the day of our visit, we gathered feedback from 15 patients. Their responses and additional patient feedback we reviewed during our assessment provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. The provider gathered feedback from staff through meetings and informal discussions. Staff were encouraged to offer suggestions for improvements to the service and said these were listened to and acted on where appropriate. Staff gathered feedback from the public and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.