Vicky Jordan

Updated 6 March 2023

Vicky Jordan is a registered nurse who provides tongue tie assessment and division for babies up to 6 months old. Tongue tie is a condition in which an unusually short, thick or tight band of tissue (the lingual frenulum) tethers the bottom of the tongue tip to the floor of the mouth, which can make it difficult to breastfeed. The service completed 97 tongue tie divisions in the 12 months prior to the inspection.

The service operates within the Kent and Medway area. Assessments and tongue tie divisions are carried out in service user’s own homes. As the service provider is an individual, and there are no other staff, the service is not required to have a registered manager.

The service is registered to provide the following regulated activities:

• Surgical procedures

The service first registered with the Care Quality Commission (CQC) in July 2019 and this is its first inspection. We carried out a planned comprehensive short notice inspection on 26 January 2023. Not all activities carried out by Vicky Jordan are regulated by CQC, therefore we only inspected surgical procedures.

Updated 6 March 2023

This was the first time this service had been inspected. We rated it as good because:

• The service had enough staff to care for service users and keep them safe. The provider had training in key skills, they understood how to protect service users from abuse, and managed safety well. The service controlled infection risk well. The provider assessed risks to service users, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• The service provided good care and treatment and gave service users advice on pain relief when needed. The provider monitored the effectiveness of the service and made sure they were competent. The provider advised service users on how to lead healthier lives and supported them to make decisions about their care.
• The provider treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to service users.
• The service planned care to meet the needs of local people, took account of service user’s individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• The provider ran services well using reliable information. The provider understood the service’s vision and values, and how to apply them in their work. The service engaged well with service users and the community to plan and manage services and the provider was committed to improving services continually

Updated 6 March 2023