Archived: Silver Street

Silver Street provides respite for adults with a learning disability and/or physical disability, in the South Yorkshire area. The service can support up to six people. At the time of this inspection two people were using the service.

People's experience of using this service and what we found

The provider had systems in place to safeguard people from the risk of abuse. Staff were knowledgeable about recognising and responding to abuse. Risks associated with people's care had been identified and plans were in place to ensure risks were minimised. Accidents and incidents were analysed to ensure trends and patterns were identified to reduce future incidents.

Medicines were managed in a safe way and people received their medicines as prescribed. The premises were maintained, and routine maintenance checks were carried out, equipment had been serviced and was safe to use. There were sufficient staff available to meet the needs of people who used the service.

We observed staff interacting with people in a caring and sensitive way. Staff were friendly and knew people well.

People's needs were assessed, and care was provided in line with their preferences. Staff were skilled at communicating with people and identifying any changes in mood. People had access to a healthy and balanced diet and dietary needs were met. Staff were trained and supported to carry out their role effectively. People had access to regular day services and activities while staying at the service. The service had a minibus to facilitate outings to various places of interest.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were effective quality assurance processes in place to monitor care and safety and to plan ongoing improvements. The provider had a complaints procedure to receive and act on complaints. This was also available in an easy to read format.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting they were meeting the underpinning principles of Right support, right care, right culture.

Right support:

• There was a positive culture throughout the service which focused on providing care that was personalised.

Right care:

• Care is person-centred and promotes people’s dignity, privacy and human rights.

Right culture:

• The ethos, values, attitudes of the registered manager and the care staff ensured people using the service had choice, dignity and independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC on 11/07/2019 and this is the first inspection.

Why we inspected

This was a planned inspection of a newly registered service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Silver Street on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.