We carried out a review of the data available to us about Leadon Vale Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Leadon Vale Care Ltd, you can give feedback on this service.
Leadon Vale Care Limited is a domiciliary care service. People are supported in their own homes so that they can live as independently as possible. At the time of our inspection there were 16 people receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff understood how to recognise and alert others to potential abuse involving people who used the service. The risks associated with people’s care and support needs were assessed, managed and kept under review. People received a consistent and reliable service, provided by regular staff with whom they were familiar.
The provider demonstrated safe recruitment practices. They carried out checks on the suitability of staff before they started work.
People had the support they needed to manage and take their medicines safely. The provider had measures in place to protect people from infections. The management team reviewed any accidents or incidents involving people who used the service, in order to learn from these.
Before people started to use the service their individual needs and preferences were discussed and recorded for staff to follow. Staff had received training to reflect people’s needs and their responsibilities.
People had support to prepare their meals and drinks where they needed this. Staff and management worked effectively with community health and social care professionals to ensure people’s needs were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team promoted a person-centred culture within the service. People’s care and support was kind and caring. People and their relatives were encouraged to provide feedback about the service they received, so any improvements could be identified.
The provider had quality assurance systems and processes in place to enable them to monitor and improve people's care. Staff and management sought to maintain positive working relationships with the community professionals involved in people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 18 July 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.