- Dentist
Church Stretton Dental Practice
Report from 16 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 30 October 2024. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Church Stretton, Shropshire and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 3 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses and 1 receptionist.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 15 patients. On the day of our assessment, we saw patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Dentist and staff area always very helpful.”, “Excellent customer care.”, “Very welcoming and friendly staff. Explained everything clearly.”, “I've been attending this practice for many years and have always been delighted with the service I've received.” and “The approach by staff has always been friendly, informative and efficient. I am very satisfied with the care and treatment I have received.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.