Updated 12 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service, at the time of inspection, did not have a manager registered with the Care Quality Commission. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service seven days’ notice of the inspection. This was we needed to be sure that the senior management would be in the office to support the inspection. We also gave time for the provider to send us inspection information, so we did not have to spend an extended amount of time in the office of the service.
Inspection activity started on 19 January 2022 and ended on 20 January 2022. We visited the office location on 20 January 2022.
What we did before the inspection
We reviewed information we had received about the service and we sought feedback from the local authority. The provider sent us a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.
During the inspection we spoke with nine people who used the service and five relatives about the experience of the care provided. We spoke with four care staff members and the regional care manager. We reviewed a range of records. This included three people's care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the regional care manager to validate evidence found.