We carried out a review of the data available to us about Woodthorpe Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Woodthorpe Lodge, you can give feedback on this service.
Woodthorpe Lodge is a residential care home supporting up to 66 people with a variety of needs, including dementia. Accommodation is purpose built and is provided across two floors, consisting of individual apartments with en-suites and access to a range of communal areas. At the time of our inspection there were 29 people using the service.
People's experience of using this service and what we found
People were supported to stay safe. Risks were identified and measures taken to keep people safe as far as possible whilst supporting their independence. There was a system in place to report any incidents, including safeguarding concerns, which were analysed for any themes or trends. People were supported by enough staff who knew them well and had been safely recruited. Medicines were administered safely and as prescribed. The environment was clean and good infection control procedures were followed.
Staff were supported to provide good care through effective training and induction to the service. Staff worked with health and social care professionals to help people maintain their health and well-being. People had access to the foods they liked, and staff encouraged them to choose healthy options. The environment had been designed to meet the needs of the people using the service, this included the provision of comfortable communal areas and a cinema room. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind to people. It was clear bonds had been formed and people told us the staff were kind and listened to them. Relatives spoke highly of the good work the staff team had done to ensure their family members remained well cared for and safe. People were given choices and encouraged to maintain their independence. Staff could describe how to support people and were aware of people's routines. This supported staff to provide personalised care.
People's care plans were regularly reviewed to ensure they reflected people's current needs and met their aspirations. People were encouraged and supported to make suggestions for activities and staff used this feedback to develop meaningful activities and stimulation for people. Staff communicated with people's families as required. A complaints process was in place and the registered manager understood their responsibilities in relation to this.
The registered manager together with the management team had oversight of the service and completed regular audits and walk arounds to monitor and improve the service. Staff felt supported and benefited from guidance, advice and positive teamworking. The management team worked in partnership with other professionals and multi-disciplinary working led to best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/10/2019 and this is the first inspection.
Why we inspected
We undertook this inspection in response to concerns around the management of COVID-19 and infection prevention and control. We found no concerns during this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow-up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.