6 November 2020
During an inspection looking at part of the service
About the service
Meadow Lodge Home Care Services LLP is a domiciliary care service. It provides personal care to people living in their own houses and flats. It provides a service to older adults, younger disabled adults and people living with dementia or mental health problems. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service is mainly provided to people living in the Selby area, as well as some parts of Wakefield and the outskirts of York. When we inspected there were approximately 180 people using the service.
People’s experience of using this service and what we found
People were positive about the quality of the service they received. Everyone told us their care workers were polite and said they were kind and respectful.
People told us they enjoyed positive relationships with their care workers and looked forward to them visiting. One person commented, “I feel safe with the carers without a doubt, they are kind and caring towards me and we have a joke with each other which is nice.”
There were effective systems to monitor that calls took place as planned. Effective management systems, policies and procedures were in place to protect people’s safety and welfare. We have made a recommendation about the management of some medicines to make sure that best practice guidance is followed.
The service was responsive to people’s changing needs and people felt well cared for and listened to. Care plans contained information regarding people’s care preferences; these were kept under review and updated as needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff felt the registered manager was supportive and they always had the appropriate support and training to fulfil their roles effectively. Managers undertook regular audits and checks on the quality of the service to identify themes and trends and monitor progress.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 12 February 2018).
Why we inspected
This was a planned pilot virtual inspection. The report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the Provider.
The pilot inspection considered the key questions of safe and well-led and provide a rating for those key questions. Only parts of the effective, caring and responsive key questions were considered, and therefore the ratings for these key questions are those awarded at the last inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Meadow Lodge Home Care Services LLP on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.