Bassingham Care Centre

Updated 22 November 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of two inspectors and an Expert by Experience.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Bassingham Care Centre is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bassingham Care Centre is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed our last report and spoke with the local authority about the service. We used all this information to plan our inspection.

During the inspection

As part of this inspection we spoke with the registered manager, deputy manager, the regional manager. We also spoke with 1 registered nurse, the activities coordinator and 7 members of care staff.

We spoke with 6 people living at the service and 2 relatives. We observed people being supported at the service. We reviewed a mix of care records of 5 people, including care plans, risk assessments and monitoring information. We reviewed 7 staff files.

Updated 22 November 2023

About the service

Bassingham Care Centre is registered to provide accommodation and personal care for up to 60 young and older adults who have needs associated with dementia and a broad range of medical conditions. On the day of our inspection there were 43 people using the service, 16 of these people lived in the bungalow complex on the site and 27 lived in the main house.

People’s experience of the service and what we found:

People lived in a safe environment. Staff supporting them were knowledgeable about their needs and understood their responsibilities in protecting people from potential abuse. The registered manager worked with the local safeguarding teams to investigate and address any issues raised to them.

The risks to people’s safety were assessed and measures identified to reduce risk were in place. People’s medicines were managed safely and there was enough staff to support people’s needs.

People lived in an old building and the provider had an ongoing refurbishment plan in place to maintain the environment. People were protected against the risk of infection as staff followed good infection prevention practices.

There was a good management structure in place, with quality assurance processes in place to highlight any aspects of people’s care which needed improving.

People, relatives and staff told us the management team were approachable and staff felt supported in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good, published 3 October 2017.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.