Updated 29 July 2019
Nomad Travel Clinic in Bath is located at 2-3 Abbey Gate Street Bath BA1 1NP. It is situated within a Cotswold Outdoor Store but is independent of the store. The service is registered to provide the following regulated activities; Treatment of disease, disorder or injury, Diagnostic and screening procedures and Transport services, triage and medical advice provided remotely. The private travel clinic is a location for the provider TMB Trading Limited who have owned Nomad Travel since June 2016. TMB Trading Limited provide nine travel clinics across England and Wales.
The clinic offers travel health consultations, travel and non-travel vaccines, blood tests for antibody screening and travel medicines such as anti-malarial medicines to children and adults. The service works with Public Health England to deliver post-exposure Rabies vaccination and holds a licence to administer yellow fever vaccines.
The clinic employs nurses and a pharmacist to deliver the clinical care and an administrative staff member. It sees approximately 170 patients per month. Virtual support for the travel nurses is provided by the medical team who are based at the head office in London. The Bath clinic is open on Tuesday, Thursday, Friday and Saturdays from 9.30am until 6pm. In addition, Nomad provide a telephone consultation service with specialist travel nurses and have a central customer service team to manage appointment bookings. We did not inspect the advice service as part of this inspection.
The clinical operations manager for the provider, is the CQC nominated individual. A nominated individual is a person who is registered with the CQC to supervise the management of the regulated activities and for ensuring the quality of the services provided.
We carried out this inspection as part of our comprehensive inspection programme of indpendent health providers.
How we inspected this service
During the visit we:
- Spoke with staff, including the CQC nominated individual and registered manager, both of whom also work as nurses in the travel clinic, and the store host for the service.
- Reviewed a sample of patient care and treatment records.
- Reviewed comment cards in which patients shared their views and experiences of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
•Is it safe?
•Is it effective?
•Is it caring?
•Is it responsive to people’s needs?
•Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.