We carried out a review of the data available to us about Bourne House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bourne House, you can give feedback on this service.
Bourne House is a residential care home providing accommodation and personal care for up to 72 people. People live over three floors in one purpose-built building. Nursing care was provided on one of the floors. At the time of our inspection there were 60 people using the service.
People’s experience of using this service and what we found
People felt safe and cared for at Bourne House. The provider had good systems to manage any risks people faced and help keep them safe.
People were supported to take any medicines they had been prescribed.
There were enough staff available. Staff had a good understanding of people’s needs and how to meet them. New staff were thoroughly checked before starting work in the home and given a good induction. Staff completed regular training to ensure they maintained their knowledge and skills.
There were good infection prevention and control procedures. Procedures had been reviewed and updated to reflect the COVID-19 pandemic. Systems were in place to prevent visitors catching and spreading infections.
Staff demonstrated a good understanding of people’s individual needs and a commitment to provide person-centred care. Staff worked with health and social care specialists where needed to develop plans to support people. People were supported to see their doctor and other health professionals when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and relatives were positive about the caring attitude of staff. We observed staff interacting with people in a kind and respectful way, responding promptly to requests for support.
People were able to take part in a wide range of social and cultural activities and supported to maintain contact with friends and family.
People had been supported to develop care plans that were specific to them. Staff demonstrated a good understanding of these plans and how to meet people’s needs.
The registered manager worked well with people to meet their needs. They had developed good relationships with health and social care professionals.
There were effective management systems in place to monitor how the service was operating and plan any improvements that were needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 August 2019 and this is the first inspection as an individual location.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.