The Moors Care Centre

Updated 18 December 2024

Date of Assessment: 4 February to 10 February 2025. The service is a residential nursing home providing support and accommodation to adults of all ages.

Risks to people were well managed. Staff understood their responsibilities in safeguarding people from abuse. The building was clean and well-maintained. Staff received the support, supervision and training they needed to carry out their roles effectively. Systems were in place to safely administer and store medicines.

People’s needs were assessed and reviewed regularly. People’s nutrition and hydration needs were met. Staff had a good understanding of people’s health needs; there was a proactive approach to maintaining and improving people’s health.

Managers and staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People’s choices and independence were encouraged and promoted. Staff told us they enjoyed working at the home and that the registered manager and provider were supportive and flexible.

The registered manager and staff were committed to providing responsive person-centred care and maintaining a culture that valued people as individuals. Staff, and people who used the service, were very positive about the registered manager and the way the service was organised and managed. The provider and registered manager had a range of monitoring, oversight and support systems in place. Staff and managers worked well with health care and other professionals. They had a good understanding of when referrals to other health care professionals or services were required and took appropriate action promptly.

At the last inspection the provider was in breach of the legal regulation in relation to governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.

Updated 18 December 2024

People were very positive about the care and support they received. They told us they felt safe. One person said, "I do feel safe here. I have no problems with staff. I am well looked after.” People told us the home was always kept clean. One person said, "It is clean. It is nice here. I feel my room is my space and staff keep it clean for me." People received the support they needed with their medication. One person said, "Staff look after all my medication. I know why I have it, they explain all that." People spoke positively about the food available. People were supported to access health care when they needed it. A relative said, "Staff arrange things like dentist, opticians etc. I feel I can go to staff with anything like that. I am able to talk to staff. I think [registered manager] is doing a great job." People, and their relatives, were involved in decisions about their care and support, and their choices were respected. We observed care and support that was caring, patient and responsive. People told us staff were kind and respectful. There was a range of activities on offer. One person said, “There are plenty of activities, if I wanted to join in. I have the choice to do what I want.” People received care and support that was person centred. Their individual choices and wishes were respected. People told us staff knew them really well and they were able to raise any concerns they had, and were listened to. One person said, "I would speak to [registered manager] if I was unhappy. She would definitely listen and help, she is good like that. I have confidence in her.”