Updated 24 August 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service short notice of the inspection due to it being a small service.
Inspection activity started on 25 June and ended on 3 August 2021. We visited the office location on 3 August 2021.
What we did before the inspection
We reviewed the information received about the service since its registration with CQC. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one person and two relatives about their experience of the care provided. We contacted four staff members, including the registered manager and three care workers.
We reviewed a range of records including three people’s care records and one person’s medicines record. We looked at four staff files in relation to recruitment practices and staff management. We reviewed a selection of records relating to the management of the service including policies, risk assessments, training records and quality assurance records.
After the inspection
We continued to seek clarification from the provider to validate evidence found.