We carried out an announced comprehensive inspection at Silverstone Circuits Medical Centre on Friday 10 December 2021.
This was the service’s first inspection since it registered with CQC in November 2019.
We based our judgement of the quality of care at this service on a combination of:
- What we found when we inspected.
- Information from our ongoing monitoring of data about services.
- Information from the provider, patients, the public and other organisations.
How we carried out the inspection:
During the inspection, we visited all areas of the service. We spoke with the Medical Services Manager, Medical Services Manager (Designate), Chief Medical Officer, Head of Operations, paramedics and nursing staff.
We have rated this service as Good overall.
We found that:
- The service had good systems to ensure patients received safe and effective care and treatment.
- There was an effective system to identify and safeguard people from abuse.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect. Patient feedback received by the service was very positive.
- Patients could access care and treatment within their preferred timescales.
- Leaders were visible and approachable.
- There was continuous learning and improvement.
The areas where the provider should make improvements are:
- The provider should ensure cleaning schedules are completed to their entirety.
- The provider should strengthen their system to manage staff recruitment, training and appraisal.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care