The Care Quality Commission
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Broadbridge Park

Overall: Good read more about inspection ratings

Chantry Court, Old Guildford Road, Broadbridge Heath, Horsham, RH12 3XY 0808 169 8649

Provided and run by:
Caring Homes (Broadbridge) Limited

All Inspections

During an assessment under our new approach

Date of assessment, site visit commenced on 5 August 2024, off site assessment activity ended on 14 August 2024. This assessment was carried out in response to some concerns we received about how staff responded to changes in people’s needs. We assessed a small number of quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The assessment of these five quality statements indicated areas of good practice since the last inspection, our overall rating remains good. People were supported by staff who were recruited safely and received training in response to their needs. Staff followed the provider’s safeguarding policy and understood how to protect people from the risk of harm or abuse. Where concerns were raised, management and staff learned from incidents and put measures in place to avoid reoccurrence. People were involved in their care planning and risk assessments, where some people were unable to contribute, their families provided key information. People were offered planned activities and one to one time for those who preferred to spend time in their bedrooms. The activity team arranged social events and entertainment should people wish to attend. People were encouraged to retain their independence; staff were seen to offer choices and ask for people’s opinions which were respected. Health and social care professional involvement was sought in response to people’s changing needs. People received person-centred support; they gave views on how they wanted to be cared for. Where people were at risk of experiencing inequalities of care, staff ensured services were available and appropriate referrals were made.

17 August 2021

During a routine inspection

About the service

Broadbridge Park is a residential care home providing personal and nursing care to 44 older people at the time of the inspection. The service can support up to 70 people with a variety of health needs in one adapted building. One of the floors specialised in providing care to people living with dementia.

People’s experience of using this service and what we found

People told us they felt safe, one person said, “I am safe because I do have my call bell.” People had comprehensive care plans which identified any specific health risks, with guidance for staff on mitigating these risks. People received their medicines safely. We fed back to the registered manager on the importance of keeping information within medication records securely. We were assured the service’s Infection Prevention Control (IPC) measures were in line with current government guidance.

People’s needs were assessed in a person-centred holistic way and supported by staff who knew them well. Staff received appropriate support and training, and this included training in specific health conditions which ensured people received effective support with their needs. People were positive about the food on offer and relatives and staff told us how people had been supported to maintain a balanced diet.

People were positive about the environment they lived in and how they were supported to participate in various activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us how kind and caring the staff were. Interactions throughout the inspection were positive and people were relaxed in the company of staff. People were treated with dignity and respect

Where people had communication needs the service had ensured information was presented in an accessible format. Feedback from people was valued and acted upon by the registered manager. People were involved in developing the service and were actively engaged in any improvements.

People lived in a service where the provider's caring values were embedded into the leadership, culture and staff practice. People and relatives consistently spoke highly of the registered manager. The registered manager monitored the quality of the service. The service had quality assurance systems in place, which were used to good effect and to continuously improve on the quality of the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The service was registered with us on 04/09/2019 and this is the first inspection.

Why we inspected

This is the first inspection for this newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

26 October 2020

During an inspection looking at part of the service

Broadbridge Park is a care home providing residential and nursing care for up to 70 people. At the time of inspection 31 people with a range of health needs including people living with dementia were living at the home.

We found the following examples of good practice.

The registered manager had a pre booking system for visitors and were able to facilitate up to five visits for different people each day. Visits could be booked at times which suited people and meant that visits were spaced out to reduce potential infection transmission with other visitors.

The registered manager had purchased an iPad with a 65 inch screen for people to contact relatives and use for activities of their choice. The iPad was used for group activities, individual use and for people to have access to virtual community groups.

The staff offered training for people to help them develop skills to use technology and promote independence.

Each person had a COVID-19 care plan and visitor care plan based on individual choice and needs.

The registered manager had a protocol in place for new people moving into the service which meant they could have one relative assist them. Staff carried out checks to ensure that this protocol was followed, before the relative entered the home to keep people safe.

Further information is in the detailed findings below.