The Care Quality Commission
  • Care Home
  • Care home

Chestnut Lodge

Overall: Inadequate read more about inspection ratings

1 Shakespeare Close, Butler Street East, Bradford, West Yorkshire, BD3 9ES (01274) 308308

Provided and run by:
SSC Bradford Limited

Important:

We have taken action to serve 2 warning notices to SSC Bradford Limited on  02 January 2025 for failing to meet the regulations in relation to ‘Safe care and treatment,’ and ‘Good governance’ at Chestnut Lodge.

All Inspections

During an assessment under our new approach

Chestnut Lodge is a care home providing nursing and personal care for up to 80 people, some of whom are living with dementia. At the time of our assessment there were 69 people living at the service.

The assessment commenced on 6 November 2024 and was completed on 11 December 2024. This included 3 visits to the service on 6, 13 and 26 November.

We identified 3 breaches of regulation relating to person centred care, safe care and treatment and good governance. People’s care was not always person-centred, risks to people were not safely assessed, monitored and mitigated, and quality assurance processes failed to identify and address areas requiring improvement. We identified concerns relating to safeguarding people from abuse, medicines management, risk management, deployment of staff and record keeping. Improvements were also required regarding the leadership, oversight and culture at the service. However, people were supported by kind, caring and respectful staff who knew them well. Overall, staff worked well as a team and had formed good relationships with people and their relatives. Staff always sought consent before supporting people.

We have asked the provider for an action plan in response to some of the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

25 January 2022

During an inspection looking at part of the service

Shakespeare Court is a care home for people requiring personal and/or nursing care. The service has four units, but only two were open and occupied at the time of inspection. Across these two units there were 30 people living at the home. The service is registered for a maximum of 80 people.

We found the following examples of good practice.

The service had appropriate procedures in place for visiting, including checking of COVID-19 passports for visiting professionals.

The registered manager has facilitated visits for people during the pandemic, inclusive of remote video calls and onsite visits safely and regularly.

The service was clean and tidy throughout. There were robust cleaning schedules inclusive of high touch point areas, to promote safe infection control practices.

Staff had received all appropriate infection prevention and control training. This included the correct use of personal protective equipment (PPE), and donning and doffing safely. Staff were observed to be wearing PPE correctly.

The registered manager had managed risks to people from outbreaks through appropriate isolation and separation of areas within the service.