15 July 2021
During a routine inspection
Not everyone who used the service received personal care or treatment of disease disorder and injury. CQC only inspects where people receive personal care and/or treatment of disease disorder and injury. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was innovative and always looking to ensure continuous quality improvement to make a real difference for people. The values of the Chief Executive Officer (CEO) were fully embraced by the team and came across very clearly in how the service was run. These values included ensuring personalised care for people, and a significant investment in the wellbeing of the staff who supported them.
The management team had a clear understanding of the importance of having effective quality assurance systems.
People were well supported to receive effective care from a regular team of staff who they knew well. Relatives were positive about the staff that supported them. All feedback we received was positive and there was a common theme that they would recommend the service to others. Outcomes for people were planned with them and their quality of life had measurably improved with the support of the service.
People were supported by enough staff to meet their needs safely. People were supported by staff, who understood their needs. Staff received regular training and support to ensure people were kept safe against the risks of abuse and avoidable harm. Risks associated with people's care were identified, assessed and effectively reduced wherever possible.
Relatives told us the help and support they were getting for their family member was invaluable and meant they could enjoy life in their own home knowing their relative was safe and very well cared for. They told us staff went over and beyond with supporting them to live independently and the way they wanted.
Quality checking systems were in place that were effective and aimed at improving the service and outcomes for people even further. The provider issued regular newsletters and guidance for staff, people who used the service and families. Information covered topics such as how to stay safe and keeping good health and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 December 2019 , and this was the first inspection.
Why we inspected
This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk