We carried out a review of the data available to us about Life Anchor Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Life Anchor Care, you can give feedback on this service.
Kareplus Swindon is a domiciliary care agency providing care to people in their own homes in the Swindon area. At the time of our inspection three people were receiving the regulated activity of personal care from the service. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe from abuse and harm, and staff knew how to report any suspicions concerning abuse. Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. Staff understood the risks to people and delivered safe care in accordance with people’s support plans. There were enough staff to keep people safe and appropriate arrangements were in place for emergency staff cover. Recruitment processes aimed to ensure only suitable staff were selected to work with people.
Each staff member had received induction and training to enable them to meet people’s needs effectively. We saw that supervision meetings for staff were held regularly and staff felt supported by the management to perform their role. People were supported to have maximum choice and control of their lives and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
People's care plans were person-centred and focused on what was important to people. Care plans were regularly reviewed and people and their relatives were involved in the reviews. People felt they were treated with kindness and said their privacy and dignity were always respected.
The registered provider had a compliments and complaints policy which was available to people. No complaints had been raised since the service registered in September 2019.
People, their relatives and staff spoke highly of the registered manager; they found them approachable and supportive. Staff were given appropriate responsibility which was continuously monitored and checked by the registered manager. A system to monitor, maintain and improve the quality of the service was in place.
Rating at last inspection
This service was registered with us on 11/09/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.