07 April 2022 and 14 April 2022
During a routine inspection
- Staff provided good care and treatment and gave patients enough to eat and drink. Managers monitored the effectiveness of the service and made sure most staff completed mandatory training and were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving and developing services continually.
However:
- The service provided mandatory safeguarding training but did not make sure everyone completed it.
- Although staff could articulate how they cleaned clinical equipment and the equipment we saw was visibly clean, the service did not keep cleaning records for clinical equipment.
- Some corporate and trust policies and protocols used by the provider were out of date or had incorrect version control. For example, the trust’s fire safety management and evacuation procedures, Alliance medical imaging protocols, local rules and corporate consent policy.