We carried out a review of the data available to us about Ashwell Home Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ashwell Home Care Services Limited, you can give feedback on this service.
Ashwell home care services is an independent family owned and run domically care agency that provides personal care and support to people in their own homes. The service is registered to provide support to younger adults and older people, living with dementia, physical disabilities and sensory impairments. At the time of our inspection 42 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were cared and supported for by a passionate and enthusiastic staff team led by an exceptionally well-led motivated management team.
There was a strong person-centred culture that was embedded within the service. People were supported by staff that were exceptionally caring, compassionate and kind. Staff knew people well and had established positive relationships with them. Staff encouraged people to live as full a life as possible and supported them to achieve the best possible outcomes. People received person-centred care that was tailored to meet their individual needs.
The management team had developed a positive culture and ethos throughout the service. Staff were inspired by the management teams’ values to consistently deliver high quality care, which resulted in positive outcomes for people. Staff and managers spoke passionately about their roles and understood their responsibilities. They engaged with people, their relatives and professionals in all aspects of their care and support.
Without exception feedback was highly complementary about the staff and management team of their care and support. Feedback was valued and used to further improve people's experience of using the service.
People and relatives had positive relationships with staff. Staff treated people with kindness, compassion and respect. People felt safe and trusted staff. Systems were in place to protect people from harm.
The provider, registered manager and the staff team ensured people were at the heart of the service and received high quality person centred-care. Staff were dedicated and committed, to constantly provide high quality care.
People received safe care and support from consistent dedicated staff that knew them well and understood their individual needs. Staff were able to identify and communicate any changes to a person’s needs to ensure appropriate support was sought.
Staff were recruited safely. The provider had robust recruitment procedures in place which included undertaking background checks on potential new staff before they started working for the service.
The provider ensured staff were trained and supported with ongoing development to ensure their skills and knowledge remained up to date and in line with any legislation. Staff told us they felt supported. One staff member said, “The training is second to none.” Another staff member said, “We [staff] are asked if we have any further developmental needs or if there is anything need to know more about [specialist training or interest].”
People and their relatives knew how to complain and were confident they would be listened to if any concerns were made.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.