Juliet Albert

This is the first time we inspected this service. We rated it as good because:

• The practitioner had training in key skills, understood how to protect babies and their primary carer from abuse, and managed safety well.
• Risk assessments were completed for all babies using an evidence-based standard assessment tool. The practitioner recognised risks to babies, acted on them and kept good care records.
• The practitioner adapted policies from published guidelines and personalised them for their own practice. The practitioner was competent in their role and used their experience as a registered midwife for additional skills and knowledge.
• According to feedback we received, the practitioner treated babies and their primary carer with compassion and kindness, took account of their individual needs, and helped primary carers understand the condition.
• The practitioner provided emotional support to primary carers. Primary carers could access the practitioner when they needed to and did not have to wait long for an assessment or treatment.
• The practitioner ensured that the consent process was understood and completed before procedures were carried out.
• Appointment times were flexible to suit the needs of primary carers and babies.
• The practitioner had the appropriate skills and knowledge to run the service. The practitioner was focused on the needs of the primary carer and babies receiving care.

However:

• The service did not have access to interpreters or signers.
• The service did not make it easy for service users to give feedback.