7 July 2021
During a routine inspection
Tanglewood Cloverleaf is a nursing and residential home providing personal and nursing care to 65 people at the time of the inspection. The service can support up to 72 people. The care home is purpose built and accommodates people over three floors.
People’s experience of using this service and what we found
On the day of our visit there were enough staff to support people. However, the feedback from people, staff and the management team was that the service had been short staffed due to sickness and staff leaving. The management team had clear plans in place to manage sickness and had already recruited new staff. They continued to work on recruitment to strengthen the staff team.
People felt safe and there were systems and processes in place to ensure staff were safeguarding people from possible abuse. Risks to people’s safety were assessed and measures in place to reduce those risks. Staff received appropriate training for their role.
People’s medicines were safely managed and there was clear infection prevention practices in place to protect people from possible infections such as COVID-19. Their nutritional and health needs were well managed and the environment they lived in was well maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the staff team treated them with care and respect, and their views on their care were listened to. Staff showed a good awareness of supporting people’s privacy and encouraging their independence.
People received person centred care in a way of their choosing. Staff supported people at the end stages of their lives in a caring and empathetic way. Staff had a good knowledge of people’s needs. People were supported to engage in social activities of their choice, and although people told us they had no complaints, there were processes in place to deal with any should they arise.
The service was well-led and the registered manager worked in an open way with people, their relatives, staff and health professionals to provide a good quality of life for people. There were quality monitoring processes in place to monitor practices and maintain good standards of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 07/10/2019 and this is the first comprehensive inspection.
Why we inspected
The inspection was prompted in part due to concerns received about staffing. A decision was made for us to inspect and examine those risks. During our inspection we found there had been times when the service had been short staffed. However, the provider had responded to these issues and at the time of our inspection there was sufficient staff in place to support people and the registered manager continued to work to maintain this.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.