About the service Dales Community Living Project is a supported living service for people with a learning disability. There were four people receiving a service in their own home within Derbyshire.
People’s experience of using this service and what we found
There were enough staff working in the service to meet people's needs and supporting them to do the things they wanted to do. Additional support had been provided during the COVID-19 pandemic as some work and day services had been closed. Risk assessments helped ensure people received care and support safely with minimum risk to themselves or others. People received their medicines safely and were supported to have responsibility for their own medicines.
Staff were knowledgeable and had the skills necessary to effectively support people. People's healthcare needs were monitored by the staff and additional health care was provided where needed. Staff quickly identified changes to people’s well being to ensure any further support was sought promptly.
Staff were caring and provided people with care that promoted their rights to live an ordinary life. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make decisions about the care they received and how they spent their time.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The culture of the home had been improved and reflected the principles in relation to Right support, right care, right culture. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
There was a person-centred approach to care and the staff were responsive to people’s needs. People were supported to do the things they wanted to do in their home and when out. The staff demonstrated a clear understanding of the importance of supporting people rights and promoting their independence. Prior to COVID-19 community links had been established and these will be returned to once the restrictions allow.
The service was very well managed and put people at the heart of all they did. The provider had quality assurance systems in place to monitor the service and the quality of the care being delivered. There was an open and transparent culture and it was evident the staff strived to provide the best experience for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 October 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the when the service was registered with us..
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.