We carried out an announced comprehensive inspection at Parkfields Surgery on 17 October 2019 as part of our inspection programme.
The practice was rated in October 2018 where it received an overall rating of requires improvement.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for providing safe, effective, caring and well led services. We rated the practice as requires improvement for responsive which affected all population groups.
We rated the practice as requires improvement for providing responsive services due to data which indicated patients found it difficult to access the GP practice on the phone and that patients were not satisfied with appointment times at the practice. This affected all population groups which were subsequently rated as ‘requires improvement’.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
We rated the practice as requires improvement for providing responsive services due to data which indicated patients found it difficult to access the GP practice on the phone and that patients were not satisfied with appointment times at the practice. This affected all population groups which were subsequently rated as ‘requires improvement’.
Whilst we found no breaches of regulations, the provider should:
- Improve access to the practice and appointment availability for patient satisfaction data to improve.
- Continue to encourage patients to attend the practice for cancer screening appointments.
- Continue to improve QOF performance and ensure exception reporting continues to decrease
- Review the need for recommended emergency drugs and complete any necessary risk assessments for medicines not stocked.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care