We carried out a review of the data available to us about Felix Health on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Felix Health, you can give feedback on this service.
Felix Health provides personal care to people living in their own homes. At the time of our inspection, the service provided personal care to five people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had completed pre-assessment of needs before people started using the service. Staff regularly reviewed care plans and this provided staff with information how they should support and meet people’s needs. Each person had a risk assessment to minimise risks to their health and wellbeing. The service had safeguarding procedures in place.
Good staff recruitment processes were in place to ensure staff were trained, experienced and safe to provide personal care. There were enough staff at the service and the management ensured that staff were supported to deliver effective care. People and relatives felt staff were kind and compassionate. People's preferences such as those in relation to their diet, cultural and communication were detailed in their files and staff understood how to ensure people’s privacy and dignity when providing care.
Staff who administered medicines had relevant experience and training. Various aspects of the service such as medicines, incidents, care plans and punctuality were monitored and audited. This ensured that, where shortfalls were identified, the service took remedial actions. Staff worked with other health and social care agencies to ensure people's health, medical and dietary needs were met.
The service was managed well, and the registered manager sought feedback from people, relatives and staff through various means including annual surveys. The service also welcomed complaints.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 October 2019 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.