Lase Cosmetic Also known as Lase Cosmetic Limited

This service has not previously been inspected. We rated it as good.

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed minor safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided a high standard of care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to comprehensive information. They followed the two-stage consent process.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients and their families.
• The service planned care to meet patients’ individual needs and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

However:

• The clinic used two systems for storage of staff files. Although all documentation was present, these required better organisation because documents were not always easy to find, and compliance checks could not always be carried out quickly and efficiently.
• The service did not have a specific Fit and Proper Person policy, and although the service did not use the Regulation’s Schedule 3 checklist, their own compliance checks showed all necessary documents were collected.
• There was no formal risk register, but risks were managed well by the small clinic team. However, this might not continue to be a manageable process should the business expand.