Rye House

Updated 10 November 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Rye House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rye House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced. Inspection activity started on 5 October 2022 and ended on 11 October 2022. We visited the service on 7 and 10 October 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed feedback we had received from one of the commissioning local authorities. We used all this information to plan our inspection.

During the inspection

We spoke with two people who used the service and relatives about their experience of the care provided. We spoke with the registered manager, area manager, deputy manager and a care assistant.

We reviewed a range of records. This included three people’s electronic care records, medicines records and two staff recruitment files. A variety of other records relating to the management of the service were also considered as part of the inspection. These included audits, training and supervision records, health and safety checks and minutes of meetings.

Updated 10 November 2022

About the service

Rye House is a residential care home providing accommodation and personal care to a maximum of 16 people with complex needs. The service had undergone a renovation programme under its new provider, during which time residents were moved out. It had opened its doors again in April 2022. At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

We last inspected the service in December 2021 under its previous name of Roselands Care Home. At that time it was undergoing an extensive renovation and redesign. We did not rate the service, as there were concerns with building regulations and fire safety and the inspection was halted and residents moved out. At this inspection we found the renovations had been completed and building and fire safety regulations had been approved.

Staff had completed training in safeguarding and knew how to recognise and report abuse or neglect. People received their medicines safely. The service had a robust recruitment process to ensure suitable staff were employed. Staff were aware of risks to people's health and wellbeing and knew how to manage them. The home was clean and well maintained and staff followed correct infection control practices.

Staff were appropriately trained and received supervision and support from the management team. People's health and wellbeing were assessed and monitored by staff. Staff liaised effectively with outside health care professionals. People's dietary needs were met.

We received positive feedback about the service from people, relatives and health and social care professionals. We observed staff to be kind and caring during our inspection. Staff knew people well and the service had a positive culture that was person-centred. Activities were planned on an individual basis.

The service was well managed. The registered manager was knowledgeable and enthusiastic about the service. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. This helped drive improvement. There were procedures to ensure any accidents, incidents or complaints were fully investigated and people and relatives informed of the outcome.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 February 2020 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 4 April 2018.

Why we inspected

This was a planned inspection to provide a rating for the service, based on the date of registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.