Lymington Urgent Treatment Centre

Updated 1 May 2024

Lymington Urgent Treatment Centre (UTC) is a GP led service that assesses and treats people who arrive with minor injuries or illnesses and/or refers them to more appropriate services. This announced assessment was undertaken between 11 and 12 June 2024. Lymington Urgent Treatment Centre (UTC) is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures and treatment of disease, disorder or injury. We carried out an on-site assessment on 12 June 2024. We assessed 12 quality statements under the key questions of Responsive and Well-led. During our assessment, we found the service was outstandingly Responsive and Well-led, details of which can be found in the evidence category findings.

Updated 1 May 2024

Feedback from people, relatives, professionals and external stakeholders who worked closely with the service and the overall experience of using the service was exceptional. Particularly in relation to working with the local community to provide bespoke care and treatment that went above and beyond the scope of urgent treatment centres. We identified there was an exceptional holistic approach to the patient journey which was evident in the feedback we received in relation to person-centred care themes. People felt listened to and were treated with dignity and respect. Care was joined up with local services to ensure people were provided with effective treatment in an efficient and timely manner. Staff were given opportunities to develop their skills. Staff and leaders were highly motivated to innovate and implement processes to drive service improvements. You can find more details in the evidence category findings.