Beckland Care Limited

Beckland Care Ltd is a domiciliary care agency providing personal care for to people in their own homes and supported living settings. The service provides support to older people, young adults, autistic people, people suffering from symptoms of mental health, learning disabilities or physical disabilities. At the time of our inspection there were 3 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

Right Support:

The registered manager worked closely with people, staff and families to ensure close oversight of daily activities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received safeguarding training and knew how to keep people safe.

Care plans, risk assessments and positive behavioural plans contained clear and individualised information for staff to follow to enable them to meet people’s needs and support people to achieve their goals.

All staff received training in medicine administration and their competencies were assessed. The registered manager carried out weekly audits of medicine administration records (MARs) for all service users, and appropriate guidance was in place for administration of as required (PRN) medications.

Right Care:

People received care from staff who were familiar to them and knew them well. Staff engaged well with people, their relatives and external agencies involved in their care to ensure the best outcomes for people.

Right Culture:

We made a recommendation in relation to documenting investigations and lessons learned in relation to accidents and incidents. This meant we rated Well-Led as Requires Improvement on this inspection. This was discussed with the registered manager who told us the service would work to implement the changes required to meet the regulations.

The registered manager inspired confidence in the staff team and led by example. Feedback from staff and health and social care professionals was positive about the service and the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 6 July 2022 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection as a newly registered service. This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.