We carried out a review of the data available to us about AFG Community Liverpool City South on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about AFG Community Liverpool City South, you can give feedback on this service.
Liverpool City South Branch Office is a supported living service providing personal care to people living in their own homes. The service supports people who have a learning disability and/or mental and physical health needs. At the time of our inspection the service supported 72 people.
People lived in a variety of properties, which were in keeping with neighbouring properties and had access to local amenities and transport. Communal areas of people’s homes were shared but all had their own bedrooms.
People’s experience of using this service and what we found
People and relatives felt safe with the staff. One person said, “I depend on my carers and I feel very safe with them.” There were systems in place to safeguard people from the risk of abuse and staff took appropriate action when any such concerns arose. People had personalised risk assessments and staff knew the people they were supporting well, including how to support people safely and effectively. People received their medicines safely. However, we have made a recommendation about improving record keeping relating to medicines administration.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were supported to live as independently as possible and make their own choices. People’s care was person-centred and promoted their dignity. Staff had a positive attitude and supported people to lead inclusive and empowered lives.
People and relatives told us staff supported people to live as independently as possible and they treated them with dignity and respect. Comments included, “I love my carers. They are a great support and they know when I need my private space. They make me feel at ease” and “They do treat [Relative] with respect. They always want to know his opinion and involve him in decision making.”
People’s care plans were person-centred and detailed. People and their relatives were involved in the care planning and review process, ensuring people received the right support in line with their choices. Staff supported people to develop and maintain relationships with friends and loved ones, including going out into their local community to enjoy social activities and learn new skills.
People and relatives told us the service was well-led and staff communicated well with them. One relative said, “This organisation and their staff are terrific. I could not fault them. The staff are so kind and caring and they all get along so well together too.” There was a positive and caring culture amongst staff at the service. People and relatives spoke positively about how staff involved them. One relative commented, “We are part of the care meetings to discuss [Relative’s] needs and they are regularly reviewed. We always get our opinions heard.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11/10/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.