The Magnolia Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed a limited number of quality statements in the effective key question and found areas of concern. The scores of these areas have been combined with scores based on the rating from the last inspection, which was requires improvement. Though the assessment of these areas indicates area of concern since the last inspection, our rating for the key question remains requires improvement. Systems and processes to assess people’s needs, care and treatment were not consistently effective, as assessments were not always completed in full. Managers told us they involved people and others in the assessment and care planning process.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We received mixed feedback from people and their relatives about care planning and assessing needs. One person told us they had been asked questions about their care but had not seen a care plan. One relative told us they had not been involved in care planning but would like to be.

Staff and managers described how they used information they knew about people to inform care routines. The registered and deputy manager spoke of the process for assessing the needs of people referred to the service. They told us they used the information provided by the local authority, spoke with people and others who knew their care needs.

People’s assessments detailing their needs were not always fully completed. For example, some assessments did not explore the impact of people’s medical conditions or people’s life experiences and backgrounds. This meant opportunities to better understand people and their needs were missed. People’s risk assessments were not always completed effectively. For example, some risks assessments for those who experienced falls did not include information about the medicines people were prescribed or how previous medical interventions, including surgery could impact mobility and potential risk. Care plans were mostly detailed, and would be strengthened should assessments and risk assessments be fully completed. Care plans were easy to read and provided staff with guidance on how to meet people's needs.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.