We carried out a review of the data available to us about Manorcourt Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Manorcourt Homecare, you can give feedback on this service.
Manorcourt Homecare is a domiciliary care agency registered to provide personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 33 people using the service.
People’s experience of using this service and what we found
We have made recommendations to the provider around safe recruitment practises and involving people in discussions about their care and support. Please see the Safe and Well- led section of this report.
Minor improvements were needed in the staff recruitment files to ensure they met with the requirements of the regulation. People and their relatives told us they were not consulted prior to changes to in their allocated call times. The registered manager responded to the concerns raised and has sought to rectify them.
People and their relatives felt safe and spoke positively about care workers because they had confidence in their knowledge and skills. Staff told us they felt confident their training provided them with the knowledge they needed to support people. People were supported to take their medicines safely by trained staff. Incidents and accidents were reported, investigated and actions taken to prevent recurrence. Staff had received safeguarding training and knew how to act on any concerns. Staff had completed a comprehensive induction. Competency was monitored through spot checks and supervisions. Staff were provided appropriate personal protective equipment (PPE) which they used effectively to prevent spread of infection.
Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being modified and developed by the registered manager and support team. The registered manager also had a focus on improving the service provided before expanding the business further. The registered manager further demonstrated how the service continued to work well with external agencies to provide a better outcome for people who use the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service at the previous premises was Good (published 7 October 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains Good.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Manorcourt Homecare on our website at www.cqc.org.uk.